Questions,
answered.
The things seafarers ask us most — about working offline, sync, and keeping your documents safe.
What happens if I lose my phone?
Your documents are backed up — encrypted — to the cloud whenever you’re signed in and online. On a new device, sign in and unlock your vault with your recovery code to restore access. Because the vault is end-to-end encrypted, the recovery code is essential: keep it somewhere safe and offline. See Security for how this works.
What works offline at sea, with no internet?
The NAUTIQ mobile app keeps your documents on your phone, so you can open, view and add them with no connection. Changes sync automatically the next time you’re online. The web portal at nautiq-doc.com needs an internet connection — it’s your at-home/agency view, while the app is your at-sea companion.
How does sync work between the app and the web portal?
When you scan or edit a document in the app, it syncs to the cloud and appears in your web portal — and vice-versa. Document contents are encrypted on your device first, so sync moves only ciphertext; your files are decrypted again only on your own devices.
How do I move my account to a new phone?
Install the NAUTIQ app on the new phone and sign in with the same account. Your documents and voyages sync down automatically. To open encrypted files on the new device, unlock the vault with your recovery code (or, if you set one up, a passkey on that device).
Is my data backed up if my phone is lost or breaks?
Yes — as long as you’re signed in, your documents are backed up to the cloud in encrypted form. The one thing we cannot back up or reset for you is your recovery code, because we never see it. Keep it safe and you can always restore your vault.
Can NAUTIQ read my documents?
No. Your files are encrypted on your device before they reach us (AES-256, zero-knowledge), so we only ever hold unreadable ciphertext. We can never open your documents or hand a readable copy to anyone. Details on the Security page.
Which documents can the AI read and auto-fill?
When you choose to scan a document, NAUTIQ’s AI can read common maritime certificates and IDs to suggest the name, number and expiry date for you — you stay in control and can edit everything before saving. AI runs only on documents you explicitly scan.
Do you track me or sell my data?
No. NAUTIQ uses no third-party analytics, no ad trackers and no marketing pixels, and we never sell or share your personal data. The only cookies we set keep you signed in.
Can I delete my account and everything in it?
Yes. From Account settings in the portal you can permanently delete your account and all associated data — on web and mobile — at any time. This is self-serve and cannot be undone.
Still need help? Email contact@nautiq-doc.com · Security · Privacy